Rights & ResponsibilitiesNSW Women Partners of Bisexual Men

The Women Partners Service is managed by Leichhardt Women’s Community Health Centre (LWCHC), and the Rights and Responsibilities policy for LWCHC apply to all of us.

Clients of the Women Partners of Bisexual Men Service have the right to:

• be treated with dignity and respect
• receive clear information about the range of services, waiting times, the process for the follow up of results, their proposed care plan and expected outcomes, the responsibilities of their health practitioner and the likely outcomes from LWCHC programs with which they’re involved
• make their own health care decisions
• confidentiality.  Information clients tell their staff about themselves or others will not be available to anyone who is not involved in their health care, unless the client provides consent, it is required by law or the client’s safety or that of another person is at risk
• have their personal information stored securely and according to law. We have strict privacy requirements. See below.
• read their health record and have comments added to it if they wish. If the client wishes to read their health record, they will need to make an appointment for this purpose wth their health practitioner. There may be a fee, particularly if it is a fee-paying service, which we will discuss with you prior to the appointment. We will not delete notes from the health record, and consistent with our policy, there may be reasons for us declining access to it, which we will also discuss with you.
• use an interpreter service
• have their personal health information stored securely and according to the law
• accept or refuse the centre’s services including:
  • • not to treat an issue or condition
    • withdraw their consent at any time
    • not take part in student placements or research
    • seek a second opinion
    • transfer their health care to another health worker or agency
• make a complaint, suggestion or comment about the service they have received

Clients have the responsibility to:

• be on time and come prepared for their appointments and services or phone the centre if they are unable to attend
• know their own health history and provide, to the best of their knowledge, accurate and complete information about their situation, medications and other matters related to their health
• use prescribed treatments and follow instructions as advised or discuss with their health worker if they are unhappy or unwilling to do so
• ask questions about their health issue and its management
• tell their health practitioner if they are seeing someone else for the same issue
• accept the results of decisions they have made about their health care
• respect the rights of other people using the centre
• respect the role and dignity of staff and their right to a safe and pleasant work environment
• respect the organisation’s policies
• make a complaint, suggestion or comment about the service they’ve received